Two Acres seeks to maintain a high standard of care and service to all residents and foster open and honest relationship with both the residents and relatives.
We regard comments, and suggestions as a way of making improvements in our services where required. We aim to resolve complaints as quickly as possible. Any issue should be raised with the Unit Manager or the Charge Nurse of the Unit in the first instance. If this is not feasible, satisfactory or appropriate, then it can be raised with our Manager.
Should it be felt that the problem has not been resolved to your satisfaction, then the Director of the Company may be consulted.
A copy of our Complaints Procedure is available on all Units.
If after this you are still not satisfied, then you can contact the Care Quality Commission at the following address:
CQC National Correspondence
Newcastle upon Tyne
Tel: 03000 616161