We are Two Acres Care Home, a trading style of Devaglade Limited, a Ltd company incorporated in England. Our company number is 2764682 and our registered address is:

Two Acres Care Home

212-214 Fakenham Road
Taverham

Norwich

Norfolk NR8 6QN

We are committed to ensuring that your privacy is protected. We will comply with the General Data Protection Regulation ((EU) 2016/679) (“GDPR”) unless and until the GDPR is no longer directly applicable in the UK, together with any national implemented laws, regulations and secondary legislation as amended or updated from time to time in the UK, and any successor legislation to the GDPR (together “Data Protection Legislation”). We are the data controller of data you pass to us pursuant to this policy. Our Data Protection Champion can be contacted at Two Acres Care Home – Main Office.

This Privacy Policy sets out how we collect personal information from you and how the personal information you provide will be processed by us. By visiting the website at www.twoacres.co.uk (the “Website”) you are accepting and consenting to the practices described in this Privacy Policy. If you do not consent please do not submit any personal data to us.

What information does Two Acres Care Home hold and how do we use it?

Information you give Two Acres Care Home



You may give us information about you by completing enquiry forms on the website or by requesting via the website that we send you information. The information you give us may include your name, email address, address/location and phone number.

We will retain this information while we are corresponding with you or providing services to you or to a Service User you represent – this would be for a period as per CHC/ CQC guidelines. In all other cases we would not hold the information any longer than needed.

Information Two Acres Care Home collects about you

The information that we collect you when you visit the website may be used:

• To fulfil our obligations under any contract we have entered into with you or with a Service User you represent, and to provide you or the relevant Service User with information or services you or the Service User has requested.
• For improving our services and record keeping
• For contacting you about any events at Two Acres that may be relevant or of interest to you
• If you have asked us to do so, to send you newsletters and marketing information

We will never share your information with third parties for marketing purposes unless you give us your permission to do so.

Information we receive from other sources

This includes information we receive about you when you use other websites operated by us or other services we provide. This information may include your name, email address, postal address and phone number. We will not retain this information any longer than necessary.

Our website may contain links to third party websites. They are provided for your convenience only and we do not check, endorse, or necessarily approve or agree with such third-party websites nor the products and/or services offered and sold on them. We have no responsibility for the content, product and/or services of the linked websites. Please ensure that you review all terms and conditions of website use and the Privacy Policy of any such third-party websites before use and before you submit any personal data to those websites.

Cookies

When you visit the website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the website. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

• “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, please visit allaboutcookies.org
• “Log files” track actions occurring on the website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

If you wish to have your information removed from our database, please let us know by contacting us and we will take steps to ensure that this information is deleted as soon as reasonably practicable.

We will not share, sell or distribute any of the information you provide to us (other than as set out in this policy) without your prior consent, unless required to do so by law.

How safe is your information?

Protecting your security and privacy is important to us and we make every effort to secure your information and maintain your confidentiality in accordance with the terms of Data Protection Legislation. The website is protected by various levels of security technology, which are designed to protect your information from any unauthorised or unlawful access, processing, accidental loss, destruction and damage.

We will do our best to protect your personal data but the transmission of information via the Internet is not completely secure. Any such transmission is therefore at your own risk.

Disclosure of your information

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006. We will not share your information with selected third parties unless we have your permission or are required by law.

Please note we may need to disclose your personal information where we:

• Sell any or all our business or assets or we buy another business or assets in which case we may disclose your personal data to the prospective buyer or seller
• Are under a legal duty to comply with any legal obligation or to enforce or apply our terms and conditions
  
• Need to disclose it to protect our rights, property or the safety of our customers or others, including the exchange of information with other companies, organisations and/or governmental bodies for the purposes of fraud protection and credit risk reduction
  

Your rights in respect of your data

If any of the information you provide to us via the website changes, please let us know as soon as possible so that we can make the necessary changes to the information we hold for you on our database. If you wish to make any changes to your information, please contact us.

To request that your information is deleted or if you wish to restrict or object to the processing of your information, please contact us.

If you have any queries or complaints about our use of your personal data, please contact us. You also have the right to contact the relevant supervisory authority in your jurisdiction. In the UK, the supervisory authority is the Information Commissioner's Office. Contact details for the ICO can be found at: ico.org.uk

It is always advisable to have made a Will regardless of age. You should ensure that any change of address of next of kin is notified to the Manager.

It is a strongly advisable for the client to have a Will in place and for a next of kin to be appointed and Power of Attorney in place.

All private and personal information, problems and records maintained in the Home are strictly confidential and are revealed only to the family member holding the Power of Attorney.

It is therefore important to ensure that we have a copy of the Power of Attorney and all the relevant contact details in the Main Office for your relative.

Two Acres seeks to maintain a high standard of care and service to all residents and foster open and honest relationship with both the residents and relatives.

We regard comments, and suggestions as a way of making improvements in our services where required. We aim to resolve complaints as quickly as possible. Any issue should be raised with the Unit Manager or the Charge Nurse of the Unit in the first instance. If this is not feasible, satisfactory or appropriate, then it can be raised with our Manager.

Should it be felt that the problem has not been resolved to your satisfaction, then the Director of the Company may be consulted.

A copy of our Complaints Procedure is available on all Units.

If after this you are still not satisfied, then you can contact the Care Quality Commission at the following address:

CQC National Correspondence
Citygate
Gallowgate
Newcastle upon Tyne
NE1 4PA

03000 616161